Airbnb

airbnb.fr Travel & Hotels
3.4 Average · 79,370 reviews

Reviews (79,370)

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Bastien N.
2 / 5

Avoid

Never again. No response to my complaints. Very angry.

Date of experience: 7 June 2026

22
Lucas R. Verified by product photo
3 / 5

Acceptable

My opinion is genuinely mixed. The quality is there, but customer service leaves something to be desired. A bit of effort and it would be much better.

Date of experience: 9 May 2026

63
Caroline S.
4 / 5

Top-notch service

Everything matched what was advertised. Keep it up!

Date of experience: 19 April 2026

34
Camille L. Verified by product photo
2 / 5

Run away

A disaster from the first day to the last. Impossible to get a refund. Zero stars if it were possible.

Date of experience: 18 March 2026

134
Jérôme V. Verified by video
3 / 5

Mixed feelings

Some positives but also some limits. I had to chase to get a reply. The delays are a bit long for my taste. An average rating, logically.

Date of experience: 26 February 2026

4
Romain F. Verified by proof of purchase
5 / 5

Very satisfying experience

The kind of company that keeps its promises. Customer service is responsive and attentive. The deadlines were perfectly met. I recommend without hesitation.

Date of experience: 31 January 2026

42
Manon C.
3 / 5

A so-so experience

A few good things, others disappointing. So I'm tempering my rating.

Date of experience: 10 January 2026

0
Amandine V.
3 / 5

Still needs improving

Average service, nothing more. The site is sometimes slow and temperamental. The communication lacks clarity. Nothing flawless, nothing catastrophic.

Date of experience: 19 December 2025

17
Morgane P. Verified by proof of purchase
3 / 5

Fine, nothing more

A mixed first order. We'll see over time.

Date of experience: 1 December 2025

20
Emma R. Verified by proof of purchase
3 / 5

Neither good nor bad

A decent experience overall. The tracking could be more transparent. I remain on the fence.

Date of experience: 13 November 2025

27
Pauline M. Verified by proof of purchase
3 / 5

Only half convinced

It gets the job done, without enthusiasm. Nothing blocking, but some details are annoying. I might try again, no guarantee.

Date of experience: 17 October 2025

19
Florian V.
3 / 5

Ups and downs

Nothing outrageous, nothing exceptional either. Could do better.

Date of experience: 17 September 2025

0
Cédric H. Verified by product photo
4 / 5

A lovely experience

Excellent experience, as always. The interface is clear and easy to use. A benchmark in its field.

Date of experience: 18 August 2025

14
Inès T. Verified by product photo
4 / 5

Hats off for the professionalism

Well done, you can feel the professionalism. I won't look anywhere else again.

Date of experience: 27 July 2025

3