Hotels.com

hotels.com Travel & Hotels
3.3 Average · 40,829 reviews

Reviews (40,829)

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Amandine N. Verified by proof of purchase
3 / 5

Could do better

A mixed first order. The site is sometimes slow and temperamental. A few hiccups spoiled the experience. I might try again, no guarantee.

Date of experience: 8 June 2026

10
Virginie B. Verified by proof of purchase
4 / 5

Flawless

Impeccable service from start to finish. The value for money is really there. Five stars thoroughly deserved.

Date of experience: 12 May 2026

75
Romain V. Verified by proof of purchase
4 / 5

Perfect from start to finish

Everything matched what was advertised. The app is really well designed. Keep it up!

Date of experience: 6 May 2026

7
Maxime F. Verified by proof of purchase
3 / 5

Good but room to improve

It gets the job done, without enthusiasm. The product is good, the delivery less so. Could do better.

Date of experience: 14 April 2026

36
Florian T. Verified by proof of purchase
2 / 5

Avoid

The worst purchase of the year, no question. Charges I never authorised. The tracking is completely opaque. A disgrace for a company this size.

Date of experience: 15 March 2026

20
Delphine C. Verified by proof of purchase
4 / 5

Loyal and satisfied

Unbeatable value for money in my view. Order tracking is precise, minute by minute. A benchmark in its field.

Date of experience: 14 February 2026

62
Grégory F. Verified by product photo
5 / 5

I'm delighted

A real pleasure from start to finish. Thank you for the reliability.

Date of experience: 25 January 2026

131
Jérôme D. Verified by product photo
4 / 5

Great value for money

A customer for several months and still just as delighted. Problem sorted in two messages, flawless. The deadlines were perfectly met. Nothing to criticise, all good.

Date of experience: 5 January 2026

40
Sandrine B.
2 / 5

Big disappointment

A scam in disguise, if you ask me. The return is an uphill battle. To be avoided at all costs.

Date of experience: 29 December 2025

9
Jessica V. Verified by proof of purchase
4 / 5

A safe bet

Well done, you can feel the professionalism. A big thank you to the team.

Date of experience: 3 December 2025

88
Caroline F. Verified by proof of purchase
3 / 5

Neither good nor bad

My opinion is genuinely mixed. Extra fees I wasn't expecting. A bit of effort and it would be much better.

Date of experience: 13 November 2025

18
Hugo D. Verified by proof of purchase
2 / 5

Never again

Never again. I'm going through my insurance from now on.

Date of experience: 27 October 2025

9
Marine R. Verified by proof of purchase
2 / 5

A disaster

A genuinely frustrating experience. Customer service is unreachable. Case still unresolved to this day.

Date of experience: 21 September 2025

54
Stéphanie H. Verified by proof of purchase
4 / 5

Beyond my expectations

Truly a great discovery. No nasty surprises on the bill. You can feel a genuine attention to detail. I won't look anywhere else again.

Date of experience: 11 September 2025

29
Mickaël V. Verified by proof of purchase
2 / 5

Non-existent customer service

I deeply regret this order. Three weeks late and zero information. Zero stars if it were possible.

Date of experience: 23 August 2025

13
Chloé P. Verified by product photo
5 / 5

Very satisfying experience

A service that exceeded my expectations. Quality delivered, just as promised. Solid, reliable, I approve.

Date of experience: 25 July 2025

68