Back Market Verified company

backmarket.fr Tech & Electronics
4.3 Great · 113,508 reviews

Reviews (113,508)

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Camille D. Verified by proof of purchase
5 / 5

Refurbished iPhone like new

Ordered an iPhone in very good condition, delivered within 48 hours in tidy packaging. Not a single scratch, battery at 92% and an invoice included for the warranty. Hard to believe it isn't brand new, I recommend it without hesitation.

Date of experience: 15 June 2026

58
Reply from the company

Thank you Camille for your feedback! Delighted that your device fully meets your expectations. See you soon on Back Market.

Thomas L. Verified by proof of purchase
4 / 5

Good value for money, responsive support

Refurbished laptop bought for working from home, perfect in everyday use. A minor charger issue out of the box, but the seller sent a replacement within three days no questions asked. Order tracking could be a little more precise.

24
Sarah B. Verified by proof of purchase
2 / 5

Battery life below my expectations

The phone works but the battery barely lasts half a day even though it was listed as being in good condition. The return request was accepted, which is the positive point, but I'd have liked more transparency about the real state of the batteries.

17
Clara V. Verified by product photo
3 / 5

Acceptable

Some positives but also some limits. The prices stay reasonable without being unbeatable. Could do better.

Date of experience: 25 May 2026

3
Jérôme H. Verified by product photo
4 / 5

Fast and reliable

Everything matched what was advertised. Problem sorted in two messages, flawless. Customer service is responsive and attentive. At this level, you don't switch.

Date of experience: 23 April 2026

35
Antoine F. Verified by video
3 / 5

A so-so experience

Nothing outrageous, nothing exceptional either. I might try again, no guarantee.

Date of experience: 18 March 2026

36
Lucas F. Verified by proof of purchase
4 / 5

A lovely experience

Exactly what I was looking for, no hassle. The value for money is really there. Keep it up!

Date of experience: 27 February 2026

21
Jessica T. Verified by proof of purchase
4 / 5

Very satisfying experience

A service that exceeded my expectations. The deadlines were perfectly met. Quality delivered, just as promised. Solid, reliable, I approve.

Date of experience: 14 January 2026

107
Nathalie M.
3 / 5

A few reservations

My opinion is genuinely mixed. The site is sometimes slow and temperamental. An average rating, logically.

Date of experience: 12 December 2025

7
Pauline B. Verified by proof of purchase
4 / 5

I highly recommend

Unbeatable value for money in my view. A benchmark in its field.

Date of experience: 22 November 2025

81
Cédric P. Verified by proof of purchase
1 / 5

Big disappointment

A huge waste of time. The promised deadlines were not met. Case still unresolved to this day.

Date of experience: 3 October 2025

178
Yannick N. Verified by proof of purchase
3 / 5

Mixed feelings

A decent experience overall. The product is good, the delivery less so. The delays are a bit long for my taste. A bit of effort and it would be much better.

Date of experience: 31 August 2025

49
Fabien P. Verified by product photo
4 / 5

Nothing to fault

A real pleasure from start to finish. I was looked after quickly and efficiently. The app is really well designed. I recommend without hesitation.

Date of experience: 29 July 2025

15