Disastrous experience
Steer well clear. Fees appeared without any explanation. I'm going through my insurance from now on.
Date of experience: 7 June 2026
eDreams
Non-existent customer service
I strongly advise against it. Charges I never authorised. Zero stars if it were possible.
Date of experience: 10 May 2026
A disaster
I deeply regret this order. My case has been stuck for weeks. No record of my complaint on the company's side. Never another penny with them.
Date of experience: 2 May 2026
Useless
A disappointment across the board. Premium-rate, useless helpline. Very angry.
Date of experience: 9 April 2026
Pathetic
They took my money, nothing more. Impossible to get a refund. Case still unresolved to this day.
Date of experience: 19 March 2026
Never again
From start to finish, a nightmare. I'm passed endlessly from one department to another. Let this be a warning to the next ones.
Date of experience: 13 March 2026
Run away
Never seen such a lack of professionalism. To be avoided at all costs.
Date of experience: 10 February 2026
Shameful
A disaster from the first day to the last. Customer service is unreachable. I wouldn't recommend it to anyone.
Date of experience: 2 February 2026
Deadlines not met
Everything went wrong right from the order. The tracking is completely opaque. The return is an uphill battle. A disgrace for a company this size.
Date of experience: 15 January 2026
Refund impossible
Never again. The product looks nothing like the photo. The parcel arrived damaged, with no apology. I'm taking my business elsewhere.
Date of experience: 15 December 2025
Mixed impression
A mixed verdict from me. I had to chase to get a reply. I remain on the fence.
Date of experience: 6 December 2025
Fine, nothing more
A decent experience overall. The prices stay reasonable without being unbeatable. We'll see over time.
Date of experience: 10 November 2025
Avoid
The worst purchase of the year, no question. No response to my complaints. Zero stars if it were possible.
Date of experience: 17 October 2025
Very disappointed
A huge waste of time. You feel abandoned at the slightest problem. Three weeks late and zero information. To be avoided at all costs.
Date of experience: 11 October 2025
No follow-up at all
A genuinely frustrating experience. The promised deadlines were not met. A disgrace for a company this size.
Date of experience: 23 September 2025
I advise against it
A scam in disguise, if you ask me. Case still unresolved to this day.
Date of experience: 28 August 2025
Worst experience
An order that never arrived. Premium-rate, useless helpline. I wouldn't recommend it to anyone.
Date of experience: 20 August 2025
Outrageous
Promises not kept, once again. I'm going through my insurance from now on.
Date of experience: 26 July 2025
No reviews with this rating.