FlixBus

flixbus.fr Travel & Hotels
2.9 Poor · 51,237 reviews

Reviews (51,237)

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Antoine S.
2 / 5

Big disappointment

A disaster from the first day to the last. I'm going through my insurance from now on.

Date of experience: 2 June 2026

22
Pauline V. Verified by product photo
3 / 5

Only half convinced

A decent experience overall. The communication lacks clarity. An average rating, logically.

Date of experience: 22 May 2026

14
Céline S. Verified by product photo
3 / 5

A so-so experience

A mixed first order. Could do better.

Date of experience: 20 April 2026

5
Raphaël P. Verified by video
4 / 5

Nothing to fault

A real pleasure from start to finish. The app is really well designed. A big thank you to the team.

Date of experience: 17 April 2026

18
Adrien T. Verified by proof of purchase
4 / 5

A won-over customer

A service that exceeded my expectations. Nothing to criticise, all good.

Date of experience: 16 March 2026

44
Sébastien D. Verified by proof of purchase
2 / 5

Never again

The worst purchase of the year, no question. I'm taking my business elsewhere.

Date of experience: 7 March 2026

57
Guillaume H. Verified by proof of purchase
2 / 5

A disaster

Never again. No response to my complaints. Zero stars if it were possible.

Date of experience: 18 February 2026

37
Justine P. Verified by proof of purchase
3 / 5

Mixed impression

Average service, nothing more. Extra fees I wasn't expecting. The site is sometimes slow and temperamental. We'll see over time.

Date of experience: 24 January 2026

21
Emma S. Verified by proof of purchase
2 / 5

Non-existent customer service

An order that never arrived. The parcel arrived damaged, with no apology. Very angry.

Date of experience: 4 January 2026

2
Aurélie M. Verified by proof of purchase
3 / 5

Still needs improving

A few good things, others disappointing. I might try again, no guarantee.

Date of experience: 13 December 2025

3
Damien D. Verified by proof of purchase
1 / 5

Run away

A genuinely frustrating experience. My case has been stuck for weeks. Let this be a warning to the next ones.

Date of experience: 5 December 2025

93
Bastien R. Verified by proof of purchase
4 / 5

No nasty surprises

Very satisfied with my experience. The return went through without the slightest friction. A benchmark in its field.

Date of experience: 12 November 2025

9
Nathalie F. Verified by proof of purchase
4 / 5

A lovely experience

Excellent experience, as always. Staff competent and friendly. I won't look anywhere else again.

Date of experience: 16 October 2025

24
Manon H. Verified by proof of purchase
3 / 5

Mixed feelings

A mixed verdict from me. The prices stay reasonable without being unbeatable. Nothing flawless, nothing catastrophic.

Date of experience: 16 October 2025

1
Grégory G. Verified by proof of purchase
3 / 5

Decent but improvable

It does the trick, nothing more. The packaging was a bit flimsy for the product. A bit of effort and it would be much better.

Date of experience: 16 September 2025

6
Camille R. Verified by product photo
3 / 5

Not impressed

It gets the job done, without enthusiasm. Good product, but the after-sales support needs work. So I'm tempering my rating.

Date of experience: 3 September 2025

17
Mélanie M. Verified by product photo
3 / 5

Ups and downs

Neither really good nor really bad. I had to chase to get a reply. The product is good, the delivery less so. I remain on the fence.

Date of experience: 20 August 2025

4
Loïc F. Verified by product photo
4 / 5

Beyond my expectations

Impeccable service from start to finish. Problem sorted in two messages, flawless. To be recommended with eyes closed.

Date of experience: 25 July 2025

78