Train cancelled by SNCF and yet an endless ordeal to get my money back. The form loops around, the online help never answers the actual question. I ended up going to the station to sort out what should have been automatic.
The app lags, prices change between the search and the payment and the ticket display is confusing. I nearly missed a train because the QR code refused to load without a signal. You really miss the old, far simpler version.
Forgotten luggage, no way to exchange a ticket on the same day, and no way to reach a human. The chatbot goes round in circles and points to pages that don't match my problem. Very frustrating for such a widely used service.
A scam in disguise, if you ask me. Charges I never authorised. Very angry.
Date of experience: 3 June 2026
Ordered in the evening, received just two days later. You can feel a genuine attention to detail. At this level, you don't switch.
Date of experience: 23 May 2026
I strongly advise against it. The tracking is completely opaque. The parcel arrived damaged, with no apology. A disgrace for a company this size.
Date of experience: 23 April 2026
The worst purchase of the year, no question. Premium-rate, useless helpline. Zero stars if it were possible.
Date of experience: 28 March 2026
Everything went wrong right from the order. Three weeks late and zero information. I'm going through my insurance from now on.
Date of experience: 27 February 2026
Never seen such a lack of professionalism. Let this be a warning to the next ones.
Date of experience: 28 January 2026
A decent experience overall. The packaging was a bit flimsy for the product. An average rating, logically.
Date of experience: 9 January 2026
An order that never arrived. Impossible to get a refund. Never another penny with them.
Date of experience: 19 December 2025
Promises not kept, once again. My case has been stuck for weeks. I'm passed endlessly from one department to another. Case still unresolved to this day.
Date of experience: 2 December 2025
Steer well clear. The product looks nothing like the photo. To be avoided at all costs.
Date of experience: 23 October 2025
Very disappointed with my experience. I wouldn't recommend it to anyone.
Date of experience: 11 October 2025
It does the trick, nothing more. A bit of effort and it would be much better.
Date of experience: 8 September 2025
Nothing outrageous, nothing exceptional either. The prices stay reasonable without being unbeatable. So I'm tempering my rating.
Date of experience: 15 August 2025
My opinion is genuinely mixed. I had to chase to get a reply. Could do better.
Date of experience: 19 July 2025
No reviews with this rating.
